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Shipping Policy

A legal disclaimer

Fen Farming

Last Updated: 16 March 2026

This Shipping Policy explains how Fen Farming processes, ships, and delivers embroidery orders placed through our website or directly with us.

Order Processing Time

All items from Fen Farming are custom-made to order.

  • Standard processing time: 3–10 business days

  • Larger or complex custom orders may require additional production time.

Processing time does not include shipping time.

Customers will be notified if production times are expected to be longer than usual.

Shipping Policy - the basics

Shipping Locations

Fen Farming  currently ships to:

  • United Kingdom

International shipping may be offered upon request. Additional shipping charges, customs fees, and taxes may apply for international orders.

Delivery Times

Estimated delivery times after dispatch:

  • Standard UK delivery: 2–5 business days

  • Express delivery: 1–2 business days

Delivery times are estimates and may vary due to circumstances beyond our control, including delays from the shipping carrier.

Delayed or Lost Packages

Fen Farming is not responsible for shipping delays caused by courier services or unforeseen circumstances.

If your package appears lost or significantly delayed, please contact us and we will assist in contacting the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of order.

Fen Farming cannot be responsible for orders delivered to incorrect addresses provided by the customer.

Additional shipping fees may apply if a package must be resent.

Damaged Items During Shipping

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide photographs of the damaged packaging and items

  3. We will work with you to resolve the issue.

Contact Us

If you have any questions about shipping, please contact:

Fen Farming
United Kingdom
Email: fenfarming@gmail.com

Shipping Methods

Orders are shipped using reputable courier or postal services within the United Kingdom.

Typical carriers may include services such as Royal Mail or other trusted delivery providers.

Shipping options may include:

  • Standard Shipping

  • Tracked Shipping

  • Express Shipping (when available)

Shipping options and costs will be displayed at checkout or confirmed during the ordering process.

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