Terms & Conditions
Last Updated: 16 March 2026
These Terms and Conditions govern the use of this website and the purchase of embroidery services from Fen Farming ("we", "our", or "us"). By accessing this website or placing an order, you agree to these Terms and Conditions.
If you do not agree with these terms, please do not use our website or services.
1. About Us
Fen Farming provides custom embroidery services including personalised clothing, accessories, and embroidered products.
All embroidery work is produced based on customer specifications and design requests.
2. Orders
When placing an order with Fen Farming:
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You agree that all information provided is accurate and complete.
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Orders are subject to acceptance and availability.
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We reserve the right to refuse or cancel an order for any reason, including suspected misuse or infringement of intellectual property rights.
Orders are not confirmed until payment has been received and the order has been accepted by us.
3. Custom Designs
Many products offered by Fen Farming are custom or personalised.
By submitting artwork, logos, text, or designs, you confirm that:
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You own the design or have permission to use it.
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The design does not infringe copyright, trademark, or other intellectual property rights.
Fen Farming reserves the right to decline designs that may violate legal or ethical standards.
4. Pricing and Payment
All prices are listed in GBP (£) unless otherwise stated.
We make every effort to ensure prices are accurate; however, errors may occasionally occur. If a pricing error is identified, we will contact you before processing your order.
Payment must be received before production begins unless otherwise agreed.
5. Production Times
Because most items are custom-made, production times may vary depending on:
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Order size
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Design complexity
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Current workload
Estimated production times will be communicated when an order is placed.
6. Shipping and Delivery
Orders will be shipped according to our Shipping Policy.
Delivery times are estimates and may vary due to circumstances beyond our control, including courier delays.
Fen Farming is not responsible for delays caused by shipping providers.
7. Returns and Refunds
Under the Consumer Contracts Regulations 2013, personalised or custom-made products may not be eligible for cancellation or return unless the item is faulty or incorrect.
If you receive an item that is defective or not as ordered, please contact us within 48 hours of delivery so we can resolve the issue.
Your rights under the Consumer Rights Act 2015 are not affected.
8. Website Content
All content on this website, including:
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Text
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Images
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Logos
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Designs
is the property of Fen Farming unless otherwise stated.
This content may not be copied, reproduced, or distributed without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Fen Farming shall not be liable for any indirect or consequential loss arising from the use of this website or services.
Nothing in these Terms limits liability where it would be unlawful to do so under applicable law.
10. Changes to These Terms
Fen Farming reserves the right to update these Terms and Conditions at any time.
Any changes will be posted on this page with the updated date.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Fen Farming
Email: fenfarming@gmail.com